Privacy Policy

Last updated: August 23, 2026

PIKQUA LLC, doing business as PIKQUA (“PIKQUA,” “we,” “us,” or “our”), operates this online store and website, including the related information, content, features, tools, products, and services we make available to customers (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use the Services, make a purchase or other transaction, create an account, communicate with us, or otherwise interact with PIKQUA.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, processing, use, or disclosure of personal information, this Privacy Policy will control.

Please review this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand the practices described below.

Personal Information We Collect or Process

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it can no longer reasonably be associated with an identifiable person.

Depending on how you interact with the Services, where you reside, and what features you use, we may collect or process the following categories of personal information:

• Contact information, including your name, email address, telephone number, billing address, and shipping address.

• Order and transaction information, including the products you view, place in your cart, purchase, return, exchange, or cancel; your order history; discounts used; shipping information; and transaction details.

• Payment information, including payment method, billing details, payment status, and transaction confirmation. Complete payment card information is generally collected and processed directly by Shopify and our authorized payment providers. PIKQUA does not generally receive or store complete credit or debit card numbers.

• Account information, including your account status, preferences, saved addresses, and other information associated with your customer account. Authentication information may be managed directly by Shopify.

• Communications with us, including information you provide when contacting customer support, requesting a return, submitting a privacy request, or otherwise communicating with PIKQUA.

• Device and network information, including your IP address, browser type, device type, operating system, network connection, device identifiers, and cookie identifiers.

• Usage information, including how and when you access, browse, search, and interact with the Services, the pages and products you view, referring websites, links clicked, and other website activity.

• Marketing and advertising information, including your marketing preferences, interactions with promotional emails, and information used to measure or personalize advertising where permitted by applicable law.

• Inferences, such as preferences or interests that may be inferred from your purchases or interactions with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you make a purchase, create an account, contact us, request a return, subscribe to marketing communications, or otherwise provide information to us.

• Automatically through the Services, including through cookies, pixels, tags, local storage, and similar technologies when you browse or use our website.

• From Shopify and our service providers, including payment processors, shipping carriers, fulfillment providers, customer-support providers, analytics providers, and fraud-prevention services.

• From advertising and marketing partners, where permitted by law and consistent with your privacy choices.

• From other third parties, when you direct those parties to provide information to us or otherwise consent to the disclosure.

How We Use Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

Providing and Managing the Services

We use personal information to:

• Process payments and complete transactions

• Fulfill and ship orders

• Provide order confirmations and delivery notifications

• Process returns, exchanges, refunds, and warranty-related requests

• Create and manage customer accounts

• Remember preferences and saved information

• Provide customer support

• Maintain and improve the functionality of the Services

• Recommend products that may be relevant to you

When applicable, we process this information because it is necessary to perform our contract with you or to take steps at your request before entering into a contract.

Marketing and Advertising

We may use personal information to send promotional emails, provide information about products, offers, or events, measure the effectiveness of our marketing, and display or help deliver advertisements on our website or other platforms.

Where required by law, we rely on your consent for marketing communications, advertising cookies, and similar tracking technologies. You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in those messages.

Even if you unsubscribe from marketing communications, we may continue sending non-promotional communications relating to your orders, transactions, account, returns, or customer-service requests.

Analytics and Improvement

We may use device, usage, and transaction information to understand how customers interact with our Services, diagnose technical issues, improve website performance, evaluate product interest, and develop or improve our products and customer experience.

Where permitted by law, we process this information based on our legitimate interests in operating and improving our business. Where consent is required for analytics technologies, we will request it through our cookie or privacy controls.

Security and Fraud Prevention

We use personal information to authenticate transactions, protect customer accounts, detect and prevent fraud, investigate suspicious or malicious activity, maintain the security of the Services, and protect PIKQUA, our customers, and others.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and should not share them with others.

Legal and Business Purposes

We may use personal information to:

• Comply with applicable laws, tax obligations, regulations, and valid legal processes

• Respond to lawful requests from courts, law-enforcement agencies, or government authorities

• Investigate or defend legal claims

• Enforce our terms, policies, and agreements

• Protect our legal rights, property, customers, or Services

• Maintain required business and transaction records

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes, including:

• Shopify and payment providers, which may receive contact, account, order, transaction, device, and payment information to operate our store and process payments.

• Fulfillment providers and shipping carriers, which may receive your name, contact information, shipping address, and order information to prepare and deliver your purchases.

• Technology, cloud-storage, security, and customer-support providers, which may process contact, account, communication, device, or transaction information to provide services on our behalf.

• Analytics, marketing, and advertising partners, which may receive device information, online identifiers, website activity, marketing interactions, and limited transaction information to measure performance or provide advertising where permitted by law.

• Professional advisers, including accountants, attorneys, insurers, and other advisers, when reasonably necessary to operate or protect our business.

• Government agencies, courts, or other parties, when disclosure is required by law, legal process, or necessary to protect our rights or the rights and safety of others.

• Parties involved in a business transaction, such as an actual or proposed merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction.

• Third parties you authorize, when you direct us to disclose information or consent to a particular integration or service.

We do not sell personal information for money. However, certain disclosures to advertising or analytics partners may be considered a “sale,” “sharing,” or use for “targeted advertising” under certain U.S. state privacy laws.

Where applicable, you may opt out through our Your Privacy Choices page or by using the privacy controls available on our website.

Cookies and Similar Technologies

We and our partners, including Shopify, may use cookies, pixels, tags, local storage, and similar technologies to:

• Operate and secure the website

• Remember your preferences and cart

• Process transactions

• Measure website traffic and performance

• Understand how visitors use the Services

• Personalize content

• Measure and provide advertising where permitted

Some cookies are necessary for the website to function and cannot be disabled through our cookie controls. Other cookies, such as analytics or advertising cookies, may require your consent depending on where you live.

You can manage applicable cookie choices through the cookie banner or Cookie Preferences link available on our website. You may also adjust your browser settings, although blocking certain cookies may affect the functionality of the Services.

Relationship With Shopify

The Services are hosted and powered by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide and improve its commerce services.

Information submitted through the Services will be transmitted to Shopify and may also be shared with service providers located outside the country where you reside.

Depending on our Shopify settings, we may use Shopify enhanced features that combine information from your interactions with our store, other merchants, and Shopify. Shopify may act as an independent controller for certain processing activities related to these enhanced services, including responding to requests regarding its use of personal information.

For more information about how Shopify uses personal information and the rights available to you, review the Shopify Consumer Privacy Policy.

You may also exercise certain rights regarding Shopify’s processing through the Shopify Privacy Portal.

Third-Party Websites and Services

The Services may contain links to websites, applications, or online platforms operated by third parties. We do not control and are not responsible for the privacy, security, accuracy, or practices of those third-party services.

If you follow a link to a third-party website or interact with a third-party integration, review that party’s privacy policy and terms before providing personal information.

The inclusion of a third-party link does not necessarily imply that PIKQUA endorses that third party or its content.

Children’s Privacy

The Services are not intended for children under 13 years of age, and we do not knowingly collect personal information directly from children under 13.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us at hello@pikqua.com so that we can review and, where appropriate, delete the information.

As of the last updated date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms are defined under applicable law, personal information belonging to individuals under 16 years of age.

Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no security system or method of transmission is completely secure, and we cannot guarantee absolute security.

Do not send sensitive or confidential information through unsecured communication channels.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain your account, provide the Services, comply with legal, tax, accounting, and regulatory obligations, prevent fraud, resolve disputes, and enforce our agreements.

Transaction and tax records may generally be retained for up to seven years or longer when required by applicable law. Marketing information may be retained until you unsubscribe, withdraw consent, or request deletion, subject to any information we must retain to honor your preference. Other retention periods depend on the nature of the information, the purpose for which it was collected, and legal requirements.

Our service providers, including Shopify, may maintain information according to their own legally permitted retention periods.

Your Privacy Rights and Choices

Depending on where you reside and subject to applicable exceptions, you may have some or all of the following rights:

• Right to Access or Know: Request confirmation of whether we process your personal information and obtain access to that information.

• Right to Delete: Request deletion of personal information we maintain about you.

• Right to Correct: Request correction of inaccurate personal information.

• Right to Portability: Request a copy of certain personal information in a portable and readily usable format.

• Right to Opt Out: Opt out of the sale or sharing of personal information, targeted advertising, or certain forms of profiling, where applicable.

• Right to Restrict or Object: Request restriction of or object to certain processing where provided by applicable law.

• Right to Withdraw Consent: Withdraw consent where processing is based on consent. Withdrawal will not affect processing completed before consent was withdrawn.

• Right to Appeal: Appeal a decision we make concerning a privacy request.

To exercise a privacy right, email hello@pikqua.com or use the applicable privacy controls available through the Services.

To opt out of activities that may be considered a sale, sharing, or targeted advertising, visit our Your Privacy Choices page.

If you visit our website with a recognized Global Privacy Control signal enabled, we will process the signal as an opt-out request for the browser or device sending it, where required by applicable law. If Shopify can associate that device with a Shopify account, the preference may also be applied to that account.

For more information about Global Privacy Control, visit globalprivacycontrol.org.

Other than recognized universal opt-out signals such as Global Privacy Control where required by law, we do not currently respond to general “Do Not Track” signals sent by browsers.

We will not discriminate against you for exercising an applicable privacy right.

We may need to verify your identity before processing a request. You may also designate an authorized agent to submit a request on your behalf where permitted by law. We may request proof of the agent’s authority and may require you to verify your identity directly with us.

We will respond within the timeframe required by applicable law.

If we deny your privacy request, you may appeal the decision by emailing hello@pikqua.com with the subject line “Privacy Appeal.” We will review and respond to the appeal as required by applicable law.

Communication Preferences

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link in the email.

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related messages, including order confirmations, shipping updates, return information, account notices, and responses to customer-service requests.

Complaints

If you have a complaint about how we collect, use, disclose, or process your personal information, please contact us at hello@pikqua.com.

Depending on where you live, you may have the right to appeal our response or submit a complaint to your state attorney general, local consumer-protection agency, or applicable data-protection authority.

International Transfers

PIKQUA LLC is based in the United States. Your personal information may be transferred to, stored in, or processed in the United States or other countries where Shopify and our service providers operate.

These countries may have privacy laws that differ from those in your country of residence.

Where required by applicable law, transfers from the European Economic Area, United Kingdom, or Switzerland will be made using recognized safeguards, such as adequacy decisions, the European Commission’s Standard Contractual Clauses, the United Kingdom’s applicable transfer mechanisms, or other legally recognized protections.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technology, legal obligations, or regulatory requirements.

When we update the policy, we will post the revised version on this website and update the “Last updated” date. We will provide additional notice when required by applicable law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, contact:

PIKQUA LLC
Doing business as PIKQUA
Nutley, New Jersey, United States
Email: hello@pikqua.com

PIKQUA LLC is the controller of personal information processed for our own business purposes, except where Shopify or another provider acts as an independent controller under its own privacy policy.