Shipping policy
SHIPPING POLICY
Last updated: September 8, 2026
This Shipping Policy applies to orders placed through pikqua.com. PIKQUA is operated by Pikqua LLC.
ORDER PROCESSING
Orders are typically processed within 1–2 business days after payment is successfully completed. Business days are Monday through Friday, excluding federal holidays.
Orders placed on weekends or holidays will begin processing on the following business day. During product launches, promotional periods, holidays, or periods of unusually high order volume, processing may take longer.
DOMESTIC SHIPPING
PIKQUA offers free standard shipping on eligible orders within the United States.
After an order has been processed and transferred to the shipping carrier, standard delivery typically takes 3–7 business days. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, service interruptions, or other circumstances outside our control.
Shipping options and any applicable charges will be displayed at checkout before payment is completed.
INTERNATIONAL SHIPPING
International shipping is available to supported destinations shown during checkout. Available shipping methods and charges are calculated based on the destination, package weight, and selected service.
International delivery times vary by destination, customs processing, and carrier availability. Any estimated delivery timeframe provided at checkout or by the carrier is an estimate and is not guaranteed.
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping charge collected by PIKQUA.
PIKQUA cannot control or predict customs charges or customs-processing delays. Refusing an international shipment because of duties or taxes may result in return shipping and other applicable charges being deducted from any eligible refund.
ORDER TRACKING
When tracking is available, customers will receive a shipping confirmation email containing the tracking information after the order has been dispatched.
Tracking information may take up to 48 hours to update after the shipping confirmation is issued.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you need to correct your shipping address, contact us immediately at hello@pikqua.com. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed after an order has been processed or transferred to the carrier.
PIKQUA is not responsible for delays or failed deliveries caused by incomplete or incorrect addresses provided by the customer. Additional shipping charges may apply if an order must be resent.
DELIVERY DELAYS
Delivery dates are estimates rather than guarantees. Carrier delays, severe weather, customs inspections, holidays, and other circumstances outside PIKQUA’s control may affect delivery.
If tracking shows no movement for an extended period, contact us at hello@pikqua.com so we can review the shipment and assist you.
LOST, DAMAGED, OR MISSING PACKAGES
If your order arrives damaged, contains an incorrect item, or is missing an item, contact us at hello@pikqua.com as soon as possible. Include your order number, a description of the issue, and clear photographs of the package and product when applicable.
If tracking shows that a package was delivered but you cannot locate it, please first check the delivery area, ask household members or neighbors, and contact the carrier. You may then contact PIKQUA so we can assist with the available next steps.
Orders confirmed as lost in transit will be reviewed individually for a replacement or refund, subject to carrier verification.
SEPARATE SHIPMENTS
Orders containing multiple products may occasionally be delivered in separate packages. When available, tracking information will be provided for each shipment. You will not be charged additional shipping fees when PIKQUA chooses to divide an order into multiple shipments.
CONTACT US
For questions concerning an order or shipment, contact:
Pikqua LLC
Email: hello@pikqua.com / Phone: 973-348-9438
Website: https://pikqua.com
We typically respond within 1–2 business days.