Refund policy
Return & Refund Policy
Last updated: August 23, 2026
We want you to feel confident purchasing from PIKQUA. Please review the following conditions before requesting a return.
Purchases Made Directly From PIKQUA
This policy applies only to products purchased directly through the official PIKQUA website.
Products purchased through Amazon, another online marketplace, retailer, club, distributor, or authorized dealer must be returned through the original seller and are subject to that seller’s return policy. PIKQUA cannot process refunds for purchases made through third parties.
30-Day Return Window
Return requests must be submitted within 30 calendar days of the date your order is marked as delivered by the shipping carrier.
To request a return, email hello@pikqua.com and include:
-
Your order number or other proof of purchase
-
The email address used to place the order
-
The product you wish to return
-
The reason for the return
-
Photographs if the item has been used, damaged, or received incorrectly
Returns must be approved before being shipped. Items returned without prior authorization will not be accepted.
If your return is approved, we will provide return instructions and the address where the package must be sent. Once approved, the return must be shipped within 14 days.
Paddle Returns and Fees
New and Unplayed Paddles
Change-of-mind returns are accepted within the 30-day return window.
To qualify, the paddle must be:
-
Unplayed and unused
-
Free from marks, wear, damage, or modifications
-
Returned with its original packaging, inserts, accessories, and promotional items
A $20 return fee per paddle will be deducted from the refund. This deduction helps cover the original outbound shipping, inspection, handling, and processing costs.
The customer is responsible for return shipping.
Lightly Used Paddles
Paddles that have been lightly played with may also be returned within 30 days of delivery.
Lightly used means that the paddle shows only minimal cosmetic evidence of limited play and has no cracks, chips, dents, deep scratches, edge damage, loose components, grip alterations, or structural modifications.
A $30 usage and inspection fee per paddle will be deducted from the refund. This fee replaces the $20 new-paddle return fee; the two fees are not combined.
The customer is responsible for return shipping.
The final condition of the paddle and its eligibility for a refund will be determined after inspection.
Paddle Adjustments and Modifications
The following temporary adjustments are permitted, provided they are removed before return and do not leave damage, residue, or permanent marks:
-
Lead or tungsten tape
-
Edge guard tape
-
Removable edge guard weights
-
Overgrips installed without removing or damaging the original factory grip
The following modifications make a paddle ineligible for return:
-
Removing, replacing, cutting, or altering the original factory grip
-
Altering or removing the butt cap
-
Installing PU inserts, foam, or other materials inside the handle
-
Sanding, drilling, painting, cutting, or reshaping any part of the paddle
-
Permanent modifications to the paddle face, edge guard, handle, or butt cap
-
Using permanent adhesives
-
Any modification affecting the paddle’s original construction or performance
Paddles showing substantial wear, misuse, accidental damage, water or heat damage, or unauthorized modifications will not qualify for a refund.
Accessories and Other Products
Accessories—including pickleballs, grip correctors, overgrips, tapes, weights, and similar products—may be returned within 30 days only when they are unused, unopened, and in their original sealed packaging.
Once an accessory has been opened, installed, played with, marked, or otherwise used, it is not eligible for return.
Sets, multipacks, and bundles must be returned complete. Partial sets or bundles are not eligible for a full refund.
Non-Returnable Items
The following items cannot be returned:
-
Gift cards
-
Personalized or customized products
-
Products explicitly marked “Final Sale”
-
Opened or used accessories
-
Incomplete sets or bundles
-
Products purchased from third-party sellers
-
Products returned outside the applicable return window
-
Products damaged through misuse, neglect, accidents, or unauthorized modifications
Products purchased with a promotional code or during a sale remain eligible under this policy unless they were specifically marked “Final Sale” before purchase.
Damaged, Defective, or Incorrect Products
Please inspect your order when it arrives. If your product was damaged during shipping, has a manufacturing defect, or is different from what you ordered, contact us immediately at hello@pikqua.com.
Include your order number and clear photographs of the product, packaging, and shipping label so we can evaluate the issue.
If PIKQUA confirms that the product arrived damaged, defective, or incorrect, we will provide an appropriate replacement or refund. PIKQUA will cover the approved return shipping costs, and the $20 or $30 return fees will not apply.
Normal wear, cosmetic damage resulting from use, accidental damage, and damage caused by unauthorized modifications are not considered manufacturing defects.
Return Shipping
Customers are responsible for return shipping costs for change-of-mind and lightly used product returns.
If PIKQUA provides a prepaid return label for one of these returns, the cost of the label will be deducted from the refund in addition to any applicable return or usage fee. A prepaid label provided by PIKQUA should not be interpreted as free return shipping unless we confirm otherwise in writing.
Return shipping is free when the return results from a confirmed defective product, shipping damage, or an incorrect item sent by PIKQUA.
We strongly recommend using a trackable and insured shipping service. PIKQUA is not responsible for return packages lost or damaged while being shipped with a label purchased by the customer.
The return address will be provided after the return request is approved. Please do not send products to the address shown on the original shipping label unless instructed to do so.
Refunds
We will notify you after we receive and inspect your return and confirm whether the refund has been approved.
If approved, the refund will be issued automatically to the original payment method within 10 business days, minus any applicable:
-
Return or usage fee
-
Return shipping cost
-
Original shipping charges
-
Adjustments resulting from incomplete bundles or promotional offers
Original outbound shipping charges are non-refundable unless the return results from a confirmed PIKQUA error, defective product, or shipping damage.
Your bank or credit card company may require additional time to process and post the refund. If more than 15 business days have passed since PIKQUA approved your refund, please contact us at hello@pikqua.com.
If a returned product does not meet the conditions of this policy, the refund may be declined. We will contact you regarding the available options, including having the product shipped back to you at your expense.
Exchanges
The fastest way to obtain a different color, thickness, or product is to return the eligible item and place a separate order for the replacement.
We cannot guarantee direct exchanges because product availability may change. Confirmed defective or incorrect products may be replaced directly when inventory is available.
European Union Right of Withdrawal
If an order is shipped to a consumer in the European Union, the customer has the right to cancel or withdraw from the purchase within 14 days of receiving the goods, without providing a reason.
To exercise this right, the customer must notify PIKQUA at hello@pikqua.com before the 14-day period expires.
The customer is responsible for the direct cost of returning the goods unless the product is defective, incorrect, or PIKQUA has agreed to cover the cost.
For returns made under the statutory European Union right of withdrawal, the fixed $20 and $30 return fees will not apply. However, PIKQUA may reduce the refund when the product has lost value because it was handled or used beyond what was reasonably necessary to inspect its nature, characteristics, and functionality.
Nothing in this policy limits the statutory rights of European Union consumers or any other rights provided under applicable consumer protection laws.
Contact Us
For return requests or questions about this policy, contact: