Terms of service

Terms of Service

Last updated: August 24, 2026

Overview

Welcome to PIKQUA.

PIKQUA LLC, doing business as PIKQUA (“PIKQUA,” “we,” “us,” or “our”), operates this online store and website, including the related information, content,  features, tools, products, and services made available to customers (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”), together with any policies referenced or linked below, describe your rights and responsibilities when accessing or using the Services or purchasing products from PIKQUA.

These Terms incorporate our:

Please read these Terms carefully. They contain important information about order processing, product use, intellectual property, warranty limitations, and limitations of liability.

By accessing, browsing, or using the Services, creating an account, or placing an order, you agree to these Terms and our Privacy Policy. If you do not agree, do not access or use the Services.

Nothing in these Terms limits any consumer rights that cannot legally be waived or excluded under applicable law.

Section 1 — Eligibility, Access, and Accounts

You must be at least the age of majority in your state, province, or country of residence to place an order or enter into a binding agreement with PIKQUA.

If you allow a minor to browse or use the Services under your supervision, you are responsible for that minor’s activity. Minors may not independently purchase products unless permitted by applicable law and authorized by a parent or legal guardian.

When using the Services or placing an order, you may be asked to provide information including your name, email address, billing information, payment details, and shipping address. You agree that all information you provide will be accurate, current, and complete and that you have the right to provide it.

You are responsible for maintaining the confidentiality and security of your account and for activity conducted through your account. You may not sell, transfer, assign, or license your account to another person.

Please notify us promptly at hello@pikqua.com if you suspect unauthorized access to your account.

We may suspend or restrict access to an account when reasonably necessary to investigate suspected fraud, misuse, security issues, or violations of these Terms.

Section 2 — Electronic Communications

By using the Services, you agree that we may send transactional and service-related communications electronically, including order confirmations, payment notices, shipping updates, return instructions, policy notices, and customer-support responses.

These electronic communications satisfy any legal requirement that communications be provided in writing, to the extent permitted by applicable law.

Marketing communications are subject to your communication preferences and any consent required by applicable law. You may unsubscribe from promotional emails at any time without affecting transactional messages.

Section 3 — Product Information

We make reasonable efforts to display and describe our products accurately, including their designs, colors, dimensions, weights, materials, features, and specifications.

However:

  • Colors and surface appearance may vary slightly depending on your screen, lighting, browser, and device settings.

  • Product weights, measurements, balance points, and other physical characteristics may vary within reasonable manufacturing tolerances.

  • Lifestyle photographs, staged environments, props, and backgrounds are for presentation purposes and are not included unless specifically stated.

  • Packaging may be updated without materially changing the product.

  • Minor production variations that do not materially affect the product’s intended function may occur.

The product description and specifications displayed when you place your order will govern that purchase.

We may update product descriptions, pricing, packaging, or specifications prospectively. We will not materially substitute or change a product in an accepted order without notifying you and providing any cancellation or refund rights required by law.

All products are subject to availability. We may discontinue products or limit quantities offered to any person, household, geographic region, or jurisdiction.

Third-party certifications, approvals, or tournament-eligibility statements apply only when expressly stated on the applicable product page. Sports regulations and approval lists may change, so customers participating in sanctioned competition should confirm current equipment requirements with the relevant governing organization.

Section 4 — Product Performance and Sports Safety

Pickleball, tennis, padel, and other athletic activities involve inherent risks, including falls, collisions, repetitive-strain injuries, and injuries caused by improper technique, damaged equipment, or surrounding conditions.

You agree to:

  • Use PIKQUA products only for their intended purpose

  • Follow applicable game rules and facility requirements

  • Use appropriate judgment, technique, supervision, and safety precautions

  • Inspect paddles, grips, accessories, weights, and other equipment before use

  • Stop using a product if it is cracked, loose, structurally damaged, or otherwise unsafe

  • Follow any instructions, warnings, or limitations supplied with the product

Product descriptions, training aids, grip correctors, instructional content, and performance-related statements are not medical advice and do not guarantee improved performance, correction of technique, or prevention of pain or injury.

Individual results, including control, power, spin, comfort, and performance, will vary according to player ability, technique, physical condition, ball type, court conditions, product configuration, and other factors.

Temporary or permanent modifications to a paddle or accessory are made at the user’s own risk. Modifications may affect performance, safety, product certification, return eligibility, or any applicable warranty as described in our Return & Refund Policy or product-specific documentation.

Nothing in this section excludes liability or consumer rights that cannot legally be excluded, including rights relating to defective products.

Section 5 — Orders and Acceptance

Submitting an order constitutes an offer to purchase products from PIKQUA.

An automatic order confirmation acknowledges that we received your order but does not necessarily mean that we have accepted it. An order is accepted when we confirm shipment, provide another express acceptance notice, or otherwise begin fulfillment.

We may decline, limit, or cancel an order for legitimate reasons, including:

  • Product unavailability

  • Suspected fraud or unauthorized payment

  • Incorrect billing or shipping information

  • Pricing, inventory, or description errors

  • Purchase-quantity limitations

  • Suspected unauthorized resale or export

  • Legal or regulatory restrictions

  • Inability to deliver to the address provided

If we cancel an order after payment has been collected, we will issue a refund to the original payment method. We will not replace a required monetary refund with store credit unless you expressly agree or applicable law permits it.

Please review your order carefully before submitting it. We will try to accommodate cancellation requests received before fulfillment, but we cannot guarantee cancellation after processing or shipment has begun.

Unless expressly authorized by PIKQUA in writing, products purchased through the Services are intended for personal or household use and not for commercial resale, unauthorized distribution, or export.

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Section 6 — Prices, Payments, and Billing

Unless otherwise stated, prices are displayed in U.S. dollars.

Prices, discounts, and promotions may change without notice. The price charged will be the price displayed when you submit the order, subject to correction of an obvious pricing or technical error.

If we discover a material pricing error after you submit an order, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected item and issue a refund.

Unless expressly stated, product prices do not include:

  • Shipping or handling charges

  • Sales or use taxes

  • Customs duties

  • Import taxes

  • Brokerage charges

  • Other governmental fees

Applicable charges will be displayed at checkout when reasonably available. International customers are responsible for customs duties, import taxes, and related fees unless checkout expressly states otherwise.

Prices on our website may differ from prices offered through Amazon, retailers, dealers, marketplaces, events, or other third-party sales channels. Third-party sellers establish and administer their own pricing and promotions.

Promotions may be subject to separate terms. If promotion-specific terms conflict with these Terms, the promotion-specific terms will control for that promotion.

You agree to provide accurate and current billing, payment, contact, and account information. You represent that you are authorized to use the payment method submitted and authorize us and our payment providers to charge all applicable amounts associated with your order.

Section 7 — Shipping and Delivery

Shipping and delivery estimates are provided in good faith but are not guaranteed unless expressly stated as guaranteed.

You are responsible for providing a complete and accurate shipping address. PIKQUA is not responsible for delays or delivery failures caused by an incorrect or incomplete address supplied by the customer.

Delivery may be affected by carrier delays, severe weather, customs processing, labor disruptions, natural disasters, government action, or other events outside our reasonable control. We will provide reasonable assistance with carrier-related issues when appropriate.

If we cannot ship within the timeframe stated at checkout or otherwise required by law, we will provide notice when required and offer the applicable option to accept a revised shipping date or cancel the delayed order for a full refund.

Risk of loss generally transfers to you when the package is delivered to the shipping address provided with the order, except where applicable law provides otherwise.

If tracking indicates that an order was delivered but you cannot locate it, contact us promptly at hello@pikqua.com so that we can review the circumstances and, when appropriate, assist with a carrier investigation.

Additional shipping terms are provided in our Shipping Policy.

Section 8 — Returns, Exchanges, and Refunds

Returns, exchanges, return fees, product-condition requirements, non-returnable products, damaged shipments, and refund processing are governed by our Return & Refund Policy.

Products purchased from Amazon, retailers, marketplaces, clubs, distributors, or dealers must be returned through the original seller and are subject to that seller’s policy.

Nothing in our Return & Refund Policy or these Terms limits statutory rights that cannot legally be waived.

Section 9 — Intellectual Property

The Services and their original content—including text, product photography, graphics, videos, audio, logos, trademarks, product names, artwork, website design, page layouts, and software—are owned by or licensed to PIKQUA and are protected by applicable copyright, trademark, patent, trade-dress, and other intellectual-property laws.

User-submitted content remains subject to the ownership and license provisions in Section 14.

These Terms grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Services for lawful personal and non-commercial purposes.

Without prior written permission from PIKQUA, you may not:

  • Reproduce, copy, republish, distribute, sell, or exploit our content

  • Modify or create derivative works from our content

  • Use our images, videos, artwork, designs, or product descriptions for commercial purposes

  • Remove copyright, trademark, or proprietary notices

  • Use PIKQUA content to falsely imply sponsorship, affiliation, or endorsement

  • Use our content to train, develop, or improve a commercial artificial-intelligence model, except as permitted by applicable law or expressly authorized by us

  • Scrape or systematically extract product data, images, pricing, reviews, or other content except as permitted under these Terms

“PIKQUA,” the PIKQUA logo, product names, slogans, and designs are trademarks or trade dress belonging to PIKQUA LLC or its licensors. They may not be used without prior written permission.

Shopify’s names, logos, product names, and trademarks belong to Shopify. Other trademarks appearing through the Services belong to their respective owners.

All rights not expressly granted are reserved.

Section 10 — Optional and Third-Party Tools

The Services may provide access to tools, applications, payment options, integrations, or features supplied by third parties.

We may not monitor or control these third-party tools. Unless otherwise stated, access is provided “as available” and subject to the third party’s own terms and privacy policy.

Your use of optional third-party tools is at your discretion and risk. Review the provider’s applicable terms before using the tool.

We may introduce new features, resources, or tools in the future. Unless separate terms apply, those features will be considered part of the Services and subject to these Terms.

Section 11 — Third-Party Links and Services

The Services may contain links to or content from third-party websites, platforms, or services.

We do not control and are not responsible for the content, accuracy, security, privacy practices, availability, products, or services of third-party websites.

If you leave the Services or make a transaction with a third party, you do so subject to that party’s terms and policies. Questions or disputes concerning third-party products or services should be directed to the applicable third party.

The inclusion of a third-party link does not necessarily imply endorsement by PIKQUA.

Section 12 — Relationship With Shopify

PIKQUA is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases made through our store are transactions directly between you and PIKQUA.

By using the Services, you acknowledge that Shopify is not responsible for any aspect of a sale between you and PIKQUA, including any injury, damage, or loss resulting from products purchased from PIKQUA.

To the fullest extent permitted by applicable law, you release Shopify and its affiliates from claims, damages, and liabilities arising from or relating to your purchases and transactions with PIKQUA.

Nothing in this section limits rights that cannot legally be waived.

Section 13 — Privacy

Personal information collected through the Services is handled according to our Privacy Policy.

Because Shopify hosts and powers the Services, Shopify also collects and processes certain information about your access to and use of the Services.

For more information about Shopify’s processing practices, review the Shopify Consumer Privacy Policy.

By using the Services, you acknowledge that personal information may be transmitted to Shopify and authorized service providers located in countries other than your country of residence, as further described in our Privacy Policy.

Section 14 — Feedback, Reviews, and User Content

If you submit, upload, post, email, tag, or otherwise provide reviews, photographs, videos, comments, testimonials, suggestions, ideas, proposals, or other content (“User Content”), you retain any ownership rights you may have in that content.

By submitting User Content, you grant PIKQUA a non-exclusive, perpetual, worldwide, transferable, sublicensable, royalty-free license to use, reproduce, adapt, modify, publish, translate, distribute, display, perform, and create derivative works from the User Content in any media for lawful business purposes, including operating, promoting, advertising, and improving PIKQUA and the Services.

Where permitted by law, this license includes the right to display the name, username, or social-media handle submitted with the User Content. We will handle personal information associated with User Content according to our Privacy Policy.

You represent that:

  • You own the User Content or have permission to submit it and grant this license

  • The content is truthful and reflects your genuine experience

  • You have disclosed any payment, free product, discount, or other incentive connected with the content

  • The content does not violate intellectual-property, privacy, publicity, contractual, or other rights

  • The content is not unlawful, fraudulent, threatening, defamatory, obscene, harassing, or malicious

  • The content does not contain malware or harmful code

We are not required to treat User Content as confidential, pay compensation for it, or respond to it unless separately agreed in writing.

We may moderate or remove User Content that we reasonably believe is fake, fraudulent, unlawful, abusive, irrelevant, infringing, deceptive, technically harmful, or inconsistent with these Terms. We do not edit reviews to change their meaning.

You may not submit content using a false identity or misrepresent its origin.

Section 15 — Errors, Inaccuracies, and Omissions

The Services may occasionally contain typographical errors, technical errors, inaccuracies, or omissions concerning product descriptions, pricing, promotions, availability, shipping charges, transit times, or other information.

We may correct or update inaccurate information at any time.

If a correction materially affects an order you already submitted, we will notify you when appropriate and provide the opportunity to confirm the corrected order or cancel the affected item for a refund.

Section 16 — Prohibited Uses

You may use the Services only for lawful purposes.

You may not use or attempt to use the Services:

  • For fraudulent, unlawful, abusive, or malicious activity

  • To violate any applicable law, regulation, or ordinance

  • To infringe our rights or the rights of another person

  • To harass, threaten, defame, impersonate, or harm another person

  • To submit false, misleading, or fraudulent information

  • To distribute spam, chain letters, unsolicited promotions, or similar communications

  • To upload viruses, malware, malicious code, or destructive technology

  • To interfere with the security, availability, or operation of the Services

  • To obtain unauthorized access to accounts, systems, or data

  • To collect or track another person’s personal information without lawful authority

  • To circumvent payment, access-control, security, robot-exclusion, or authorization measures

  • To reproduce, sell, resell, exploit, scrape, or systematically extract the Services or their content without authorization

  • To place fraudulent orders, abuse promotions, or interfere with inventory availability

  • To use automated tools except as permitted by us, our published technical instructions, or Section 17

We may restrict or terminate access when we reasonably determine that a user has violated this section.

Section 17 — Automated Agents

This section applies when you use or permit software or a service that takes autonomous or semi-autonomous actions on your behalf to access, interact with, or purchase through the Services (“Agent”).

You are responsible for actions taken by an Agent acting on your behalf, including orders it submits, subject to any rights provided by applicable law.

An Agent may not access or interact with the Services if we have requested that the Agent refrain from doing so or if its access violates our published technical instructions.

Agents must:

  • Truthfully identify themselves as automated agents

  • Not conceal their automated nature or impersonate a human user

  • Not bypass CAPTCHAs or other measures designed to distinguish automated activity from human activity

  • Not circumvent access controls, robot-exclusion instructions, security measures, or technical restrictions

  • Respond truthfully when asked whether an interaction is automated

  • Provide accurate information and act within the authority granted by the person using the Agent

Where technically applicable, an Agent should identify itself through its user-agent string using the format “Agent/[agent name]” or another format specified by PIKQUA.

We may limit or block Agent access when reasonably necessary to protect the Services, customers, inventory, security, or legal compliance.

Section 18 — Suspension and Termination

We may suspend, restrict, or terminate your access to the Services when reasonably necessary because of suspected fraud, unlawful conduct, security concerns, abusive activity, or violation of these Terms.

Termination of access does not eliminate obligations or amounts that arose before termination.

If we cancel an accepted and paid order as part of a termination, we will refund any amount owed for products that will not be provided.

Sections concerning intellectual property, User Content, disclaimers, limitations of liability, indemnification, dispute terms, privacy, and any other provisions that should logically survive will remain effective after termination.

Section 19 — Disclaimer of Website Warranties

To the fullest extent permitted by applicable law, the website, online functionality, and general informational content are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or free from harmful components, although we use reasonable measures designed to maintain its security and operation.

General information made available through the Services is provided for informational purposes and should not be treated as medical, legal, or professional advice.

Products sold by PIKQUA remain subject to their product descriptions, our Return & Refund Policy, any express written warranty provided with the product, and any implied or statutory warranties that cannot legally be excluded.

We do not guarantee specific athletic results, tournament outcomes, performance improvements, injury prevention, or suitability for a particular player unless expressly stated in a written product warranty or description.

Some jurisdictions do not permit certain warranty exclusions, so portions of this section may not apply to you.

Section 20 — Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PIKQUA LLC AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR LOSS OF BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO THE SERVICES OR PRODUCTS.

TO THE FULLEST EXTENT PERMITTED BY LAW, PIKQUA’S TOTAL LIABILITY FOR A CLAIM RELATING TO A PARTICULAR ORDER OR PRODUCT WILL NOT EXCEED THE AMOUNT YOU PAID TO PIKQUA FOR THE ORDER OR PRODUCT GIVING RISE TO THE CLAIM.

These limitations apply regardless of whether the claim arises in contract, negligence, tort, strict liability, statute, or another legal theory and regardless of whether the possibility of damages was disclosed.

Nothing in these Terms excludes or limits liability for:

  • Fraud or fraudulent misrepresentation

  • Gross negligence or willful misconduct

  • Death or personal injury where liability cannot legally be limited

  • Injury or damage caused by a defective product where liability cannot legally be excluded

  • Violation of statutory consumer rights

  • Any other liability that cannot be excluded or limited under applicable law

Some jurisdictions do not allow certain exclusions or limitations, so portions of this section may not apply to you.

Section 21 — Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless PIKQUA LLC, Shopify, and their respective officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims, liabilities, damages, judgments, and reasonable legal fees arising from:

  • Your unlawful or unauthorized use of the Services

  • Your material violation of these Terms

  • User Content submitted by you

  • Your infringement or violation of another person’s rights

  • Fraudulent or malicious activity conducted through your account

We will provide reasonable notice of an indemnifiable claim. Failure to provide prompt notice will relieve you of your obligations only to the extent that the delay materially prejudices your ability to defend the claim.

We may participate in or control the defense of a claim with counsel of our choice. We will not agree to a settlement that imposes a non-monetary obligation on you without your reasonable consent.

Section 22 — Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent permitted by law or severed to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

Section 23 — Waiver and Entire Agreement

Our failure to exercise or enforce a right under these Terms does not waive that right.

These Terms and the policies incorporated by reference constitute the entire agreement between you and PIKQUA concerning your use of the Services and purchases through our website, except for any separate written agreement expressly accepted by PIKQUA.

They supersede prior or contemporaneous communications concerning the same subject matter.

Nothing in this section limits representations or rights that cannot legally be waived.

Section 24 — Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

PIKQUA may assign these Terms in connection with a merger, acquisition, corporate reorganization, financing, sale of assets, or transfer of the Services, provided that the assignment does not reduce any non-waivable consumer rights.

Section 25 — Governing Law and Venue

These Terms and any dispute arising from them or the Services are governed by the laws of the State of New Jersey and applicable federal law, without regard to conflict-of-law principles.

Subject to any mandatory consumer-protection rights, legal proceedings must be brought in the state courts located in Essex County, New Jersey, or the applicable federal court serving that jurisdiction. You and PIKQUA consent to the personal jurisdiction of those courts.

If applicable law entitles you to bring a consumer claim in another jurisdiction or prevents this choice of law or venue from applying, those mandatory rights will control.

Section 26 — Changes to These Terms

We may update these Terms to reflect changes to the Services, our products, business practices, technology, or applicable law.

The updated Terms will be posted on this page with a revised “Last updated” date. We will provide additional notice of material changes when required by law.

Changes will apply prospectively from their effective date and will not retroactively alter the material terms of an order already accepted unless required by law or agreed by the affected customer.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms.

Section 27 — Headings

Section headings are provided for convenience and do not limit or alter the meaning of these Terms.

Section 28 — Contact Information

Questions, complaints, or claims concerning these Terms or the Services may be directed to:

PIKQUA LLC
Doing business as PIKQUA
Nutley, New Jersey 07110
United States
Email: hello@pikqua.com